Frequently Asked Questions

Everything you need to know about your Lofree experience.

What is the standard shipping time for international orders?

International orders typically take between 7 to 15 business days to arrive, depending on your location and local customs processing times.

Are Lofree mechanical keyboards compatible with both Mac and Windows?

Yes, our keyboards are designed with a dual-system layout. You can easily toggle between macOS and Windows modes using the physical switch located on the device.

What is your return policy for electronic products?

We offer a 7-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.

Do your products come with a manufacturer warranty?

All Lofree electronic products include a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I update the firmware on my Lofree device?

Firmware updates can be downloaded directly from our official website's 'Support' section. Follow the included PDF guide to ensure a safe installation via USB connection.