Returns & Exchanges

At Lofree, we want you to be completely satisfied with your designer electronics. If you are not happy with your purchase, you can return or exchange your items within 30 days of delivery provided they are in original, unused condition.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the items in their original packaging, including all cables, keycaps, and accessories that were included in the box.

3

Ship the Item

Affix the provided shipping label or use a trackable shipping service to send the package back to our designated fulfillment center.

4

Receive Your Refund

Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing